Global Bilgi (Ukraine)

Business Process Outsourcing

Global Bilgi is a multi-language multichannel outsourcing contact center with our own IT products and the purpose to deliver an excellent customer experience. We have offices in  Ukraine and Turkey and unite the amazing team of 17000+ dedicated colleagues.  Global Bilgi started its operations in Ukraine in October 2008 and today we have more than 850 employees at 6 locations: Kyiv, Dnipro, Sumy, Kharkiv, Nikopol, and Zaporizhia. We are the leaders in the field of contact centers in Ukraine and stand among the three largest outsourcing contact centers in the country, occupying 15% of the market. Extensive experience and the best project implementation practices in the telecommunications industry helped us to gain trust and recognition from companies of various fields. Today, Global Bilgi has a large portfolio of projects in areas such as retail, marketing, finance, IT, media, telecommunications, courier delivery, aviation, and travel. We help our customers grow by taking care of service and customer support, telephone sales, customer engagement, telemarketing, technical support, customer retention and loyalty management. Based on experience in the field, our IT specialists developed a new product - the all-in-one digital platform for contact centers called Sirius. Combined the best practices in the industry, we created a robust solution that is already serving companies from various industries. The platform optimizes resources and makes workflow smooth and efficient.